Shipping Policy

Where we deliver

Delivery is available to the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, US territories, international destinations and APO/FPO addresses are excluded. Enter a supported state and complete street address in checkout. There is no collection or local drop-off service at the correspondence address.

One clear delivery charge

Standard delivery costs $8.95 per request when the goods subtotal is below $125.00. At $125.00 or more in goods, standard delivery is free. The threshold is based on goods before delivery. There is no separate order minimum. Product and delivery amounts include all applicable taxes; there is no added checkout surcharge.

The cart and checkout show the charge before you submit. Any later change to quantities or the address must be confirmed with a revised total before you agree to proceed. No premium delivery option is currently sold.

Processing and transit

After confirmed receipt of agreed payment, allow 1–2 business days for processing and 3–6 business days in transit: a total estimated 4–8 business days. A business day excludes weekends and public holidays. These are estimates, not a guarantee of a particular arrival date.

Submitting a request does not start the dispatch clock: we first confirm acceptance and provide manual payment instructions. We will confirm dispatch through the contact channel used for the order. Do not assume an automatic tracking email or a particular carrier.

Address checks and changes

Check the street number, unit, city, state and ZIP before sending. If something changes, email [email protected] with the reference immediately. We will tell you whether dispatch can still be stopped. If an address cannot be served, we contact you before proceeding rather than send to an unapproved substitute.

If a parcel returns because of an address problem, we discuss correction and any actual redelivery cost before you agree; an unspecified fee is not automatically charged. Your rights for a merchant or carrier error are not converted into an address-error charge.

Delays, missing parcels and damage

If we cannot ship in the agreed time, we will seek your agreement to the revised timing or offer cancellation and a refund as applicable. We do not treat silence as permission for an indefinite delay. Contact us if the estimated delivery window passes so we can investigate with the service actually used.

If an object arrives broken, keep the packaging if reasonably possible and tell us the reference, affected item and what happened. Photos can help trace transport damage but are not a blanket condition for a remedy. Do not use damaged glass or hooks. Transport damage follows the defect process, not a buyer-paid preference return.

Where to find the next steps

See Returns & Refunds for the return destination, postage allocation and refund timing. For payment sequence and cancellation before dispatch, see Payment Policy. Keep your reference so we can find the correct request.