Returns & Refunds

Time to choose, and separate defect rights

For a change of mind, notify us within 30 calendar days starting on the day after you receive the goods. This is our commercial preference-return window; you do not have to provide a reason. Standard planters and lanterns are eligible. Return them empty, clean and protected for transit.

This window is not a limit on separate applicable rights for defective, damaged, incorrect or misdescribed goods. Report those issues as soon as you can so we can help. Transport damage is handled as a defect, not as a buyer preference return.

Notify us before sending

Email [email protected] with your order reference, the item and quantity to return, and whether this is a preference return or a problem with the goods. No special account or form is required. We will identify the request and confirm practical instructions. A preference return does not require a reason; for a fault, describe the issue so we can agree a suitable remedy.

Dispatch the return within 14 calendar days after your notice. Use a service suitable for the weight and fragile parts and retain evidence of posting. Do not send plants, soil, used candles, batteries or unrelated goods.

Return destination and method

Send mailed returns to Broadbent Design Studio LLC, 47 Princes Pine, Norwalk, CT 06850. This is the correspondence and return address; it is not advertised as a warehouse or walk-in shop. There is no pickup, drop-off appointment or self-service return-label system.

Arrange postal or courier shipment yourself after notice. Protect glass, feet, hooks and loose parts; use adequate cushioning and keep the parcel reference. Do not handle a damaged object unsafely just to obtain a photograph.

Postage and fees

For preference returns, you pay the actual tariff of the carrier you choose. We charge $0 for a merchant return label because we do not supply one, and there is no restocking fee. We do not promise a fixed third-party postage amount.

For a defect, wrong item or transport damage, we reimburse reasonable actual documented return postage agreed for the remedy. There is no buyer defect-return fee and no deduction merely for inspection. Contact us first so we can agree a safe and proportionate route.

Refund timing and method

Refunds are made within 14 calendar days of your notice, with withholding permitted until we receive the goods or evidence that you sent them back where applicable. Any mandatory earlier or more favorable legal requirement prevails. We explain a proposed deduction for actual damage or handling beyond reasonable inspection rather than impose a blanket penalty.

A full eligible return includes the original standard delivery charge you paid; a premium delivery supplement, if separately agreed, is not included. Partial-return delivery treatment is explained before the return is settled; we do not invent a new delivery fee after the fact. Refunds use the original payment method. If you paid by manual bank transfer, we confirm the refund account securely; do not email banking passwords or card details.

Exchanges and cancellations

An exchange is a return followed by a separate new request for the desired SKU. We do not substitute another color without your agreement. If you need to cancel before dispatch, contact us immediately with the reference; we will confirm whether shipment can be stopped and any refund due. A submitted request alone does not take payment.